Privacy Policy

Privacy Notice

  1. Introduction

This privacy notice provides you with details of how we collect, store and process your data.  It should be read in conjunction with the contract that controls our business together and our general terms and conditions.

The Policy describes how your personal information is collected and used when you visit or make a purchase from www.tylerandtyler.co.uk (the “Site”).

Tyler and Tyler Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

When you purchase from Tyler and Tyler Limited your personal data will be handled in line with the requirements of the General Data Protection Regulation (GDPR) 2016 which comes into action on 25th May 2018.

The privacy and handling of data that identifies living individuals is important to us, we will operate a ‘by default and by design’ set of procedures to meet the requirements of the GDPR.  We will be acting in the capacity of data controller and data processor.  It is important that the data we hold is accurate and up to date so if any information you have provided changes then please update us using the email address shown below.

The Data Controller:

Full name of legal entity: Tyler and Tyler Limited

Email Address: sales@tylerandtyler.co.uk

Postal Address: Tyler and Tyler Limited, The Shaw Munster Group, Winster Grove, Great Barr, Birmingham, B44 9EG.

  1. Data Collected

The data we may collect, store and process includes the following types

Identity data, including but not limited to, your full name, title.

Contact data, including but not limited to, billing address, delivery / site address, email address, phone numbers.

Financial data, including but not limited to, your bank account details, transactions resulting from the work we carry out for you.

Communications data, including but not limited to, email communications

Please note that as part of our contractual relationship we may collect, store and process personal details of other individuals and you must have obtained permission either by contract or consent with them for us to do that.  For example purchasing goods on a bank card that is not yours personally, but that you have the owner’s permission to use.

We do not collect, store or process sensitive data as defined by the regulation.

If you fail to provide data concerning yourself or others, then we will not be able to provide the services indicated in the contract.  This would result in a temporary or permanent loss of service or services and may result in additional time charges.  If this happens we will notify you.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Paypal account numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

  1. How we collect data

Direct interaction:  Data you provide to us via email, letter, phone call

From Third Parties:  from accounts that you give us access to for us to manage on your behalf.

  1. How we process collected data

Your data will only be processed when there is a lawful reason to do so.

We have determined that our main lawful reasons will be:

–              in order to meet the obligations of the contract that exists between us

–              where we need to comply with a legal or regulatory obligation

–              for our legitimate interests.

Further processing may become necessary if we need to transfer data to a third party.  If this becomes necessary you will be informed of this activity.

We do not normally rely on consent as a lawful basis for processing however we will obtain it from you if a processing reason arises.  Where consent has been granted it may be withdrawn at any time in writing by emailing the address shown in section 1 above.

We will only process your data under one of the lawful bases listed above.

The data provided will be held on one or more of our systems whether on premise or off premise (cloud based).

The data used for support will be stored whilst the contract is in place and for a maximum of twelve months after the contract ends.  Accountancy data will be held for the statutory period as required by the UK Government.

We will process the data we hold on individuals in your organisation in order to provide the services described in the contract between our organisations.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information, advertising, special offers or news relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

  1. Your Legal Rights

Under certain circumstances, you have the right to rectification, erasure, restriction, objection, if you deem, and it is proven, the data we hold is incorrect.

You have the right to data portability

You have the right to lodge a complaint with the UK supervisory authority, which is the Information Commissioner’s Office (ICO).  If you are unhappy about any aspect of how we handle your personal data or the application of your rights then please contact us in the first instance.

The ICO contact details can be found at www.ico.org.uk

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at the email address in section 1 of this document.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Your personal data will not be subjected to automated decision-making activities.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

  1. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above:

  • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
  • Additional data processors as identified in paragraph 4 above.

We require all processors and third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use WooCommerce to power our online store.

WooCommerce provide us with the online e-commerce platform that allows us to sell our products and services to you.  Your data is stored through WooCommerce’s data storage, databases and general WooCommerce application.  You can read more about how Woocommerce uses your Personal Information here:  https://woocommerce.com/privacy-policy/.

Payment:

If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

  1. International Transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission;

Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at the address in section 1 of this document if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

  1. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

COOKIES

This store is powered by WooCommerce.  To keep track of cart data, WooCommerce makes use of 3 cookies:

  • woocommerce_cart_hash
  • woocommerce_items_in_cart
  • wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

The website also use the following cookies to enable Google Analytics to function:

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

  1. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.  This data will therefore be retained for seven years to allow us to respond to a ‘last minute’ request.

Technical data will be kept for one year beyond the date on which the last processing occurred.

  1. Minors

The Site is not intended for individuals under the age of 13.  By providing us with your data, you warrant to us that you are over 13 years of age.

  1. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

  1. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@tylerandtyler.co.uk or by mail using the details provided below:

Tyler and Tyler Limited, The Shaw Munster Group, Winster Grove, Great Barr, BIRMINGHAM, B44 9EG, United Kingdom